Thomas Netzer
COO Netzer's initial success in improving Wayfair's supply chain was overshadowed by cultural clashes and tensions with CEO Shah, hindering long-term profitability.
Sources describe Netzer as "super analytical and super driven," but his abrasive personality and tunnel vision tactics have led to persistent culture clashes at Wayfair.
Netzer's structured decision-making style often conflicts with CEO Shah's gut-driven approach, limiting his influence on Wayfair's profitability efforts.
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